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An eCommerce ratings and reviews site EcommerceCEO recently completed a comprehensive analysis of the world’s best eCommerce platforms. BigCommerce was named the #1 eCommerce platform for small businesses for the second year in a row.

“BigCommerce was by far the strongest option for start-ups looking for a platform to grow your business with.” — Darren DeMatas, Founder, EcommerceCEO

Darren and his team ranked each platform based on its performance, features, scalability, and ease of use. Using a scoring model, BigCommerce outperformed other eCommerce platforms with a rating of 90 out of 100. The next closest competitor was rated six points lower.

“While we are thrilled to take home top billing again this year, we are even more excited to continue investing in the platform to provide our customers with new features and faster performance in the year to come.

Our merchants can focus on growing their brand knowing they have an eCommerce platform that’s built to scale. That means you can focus on driving growth, not shopping around for new technology or apps that distract you from conversion-increasing opportunities.” — BigCommerce

Here is why EcommerceCEO rated BigCommerce #1:

BigCommerce is one of the most popular eCommerce platforms on the market today and with good reason. They’ve processed more than $9 billion in online transactions, and power tens of thousands of stores.

There are a number of integrations and new features that make it an ideal choice for many eCommerce business models.

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We build it for you

We know the ins and outs of what Bigcommerce web store platform can do for you, whether you want to have a plain ecommerce site, or a site with blogs, videos, subscriptions multiple shipping options etc...

We can use one of the many ready templates or customize it to fit your needs and your corporate look. While we are doing this, we create it to fit your existing ERP infrustructure to make it easy to exchange data.

Feature-rich platform that comes with robust tools and functionalities to quickly set-up and efficiently manage a highly optimized online store

  • Top-of-the line site security and 99.99% system uptime that protects business data and customer transactions
  • No transaction fees
  • 24/7 Tech Support with a first-call resolution rate over 90%, ensuring little-to-no store downtime
  • Quick store launches that enable faster time to market
  • Selling on social channels (Facebook, Instagram, Pinterest, etc.)
  • Google AMP (improved site speed on mobile devices)
  • Support for 65+ payment gateways including high-risk payment providers
  • Stencil themes that use non-proprietary coding languages
  • Native credit card vaulting
  • Free self-serve catalog transfer service apps
  • An included dedicated SSL certificate

How Does BigCommerce Compare To Other Ecommerce SaaS Platforms?

It has the best overall rating because it has several advantages over other platforms, such as an unlimited number of products, no transaction fees, a wide array of features, and a decent mobile speed store.

There’s strong SEO performance.

Everything’s served from a content delivery network to speed up delivery. And, you have complete control over SEO data for each of your products, including the page title, meta keywords, meta description, and product URL all from within the product area.

Multi-channel selling is made easy.

Manage your Amazon, Facebook, eBay, and Pinterest stores all from within BigCommerce. Your inventory will sync across all channels so you don’t oversell. Sell the last of something on Facebook? It’ll go out of stock everywhere until you update your inventory.

BigCommerce’s themes are stunning.

The theme designs are of stellar quality, but there aren’t many free ones to choose from. At the time of this writing, there are only seven free themes in the BigCommerce theme store, across all industries.

BigCommerce Transaction Fees

One of the major advantages of BigCommerce compared to other eCommerce platforms is the lack of transaction fees. When you consider that some of the competition has transaction fees in addition to the monthly service subscription fee, this makes BigCommerce one of the more affordable options.

Remember though, if you have fees from accepting credit cards through your payment processors, like PayPal, Stripe, and Square, you’ll still be responsible for those.

BigCommerce Overview

Many brands you know and love are using BigCommerce to power their websites, including:

  • NFL’s Carolina Panthers
  • Skullcandy
  • Toyota
  • Ford UK
  • Ben & Jerry’s
  • Gibson Guitars

When major brands like these trust their stores to a platform, you know they’ve got good reason.

BigCommerce offers a fully functional online store, with the ability to sell an unlimited number of products. You’ll have unlimited bandwidth and file storage, gift cards, a rating and reviews functionality, and professional reporting, even in the basic plan. Shopify and Volusion offer cheaper starter plans but require you to opt into a more expensive plan to get a similar feature set.

BigCommerce Plans And Pricing

BigCommerce has three pricing plans to choose from, ranging from $29 to $299 a month. All plans include basic SEO tools, product search, coupons, Amazon (FBA) integration, drop shipping, and real-time shipping/tracking. You’ll also get a 10% discount if you opt for the annual plan instead of paying monthly.

If you want to be able to send your customers abandoned cart emails, you’ll need to be on the standard or pro plan. If you want to be a Google Trusted Store, you’ll have to subscribe to the pro plan.

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It’s worth noting, if you plan on selling more than $50,000 a year, you’ll have to upgrade to bypass that limit on the basic plan. If you sell more than $150,000 a year, you’ll need to upgrade to the pro plan. The pro plan starts at $249.95 a month if your store brings in up to $400,000 a month. If you surpass that threshold, you’ll pay at least another $150 per month for each additional $200,000 in sales. Those expenses will add up.

Additional fees may apply for subscriptions or recurring billing services, customer loyalty programs, up-selling or cross-selling features.

If you find yourself outgrowing the standard and pro plans, you always have the option to contact BigCommerce about an enterprise plan with custom pricing with additional features.

Selling Online With BigCommerce

You can use BigCommerce to handle multiple sales channels. When you’re starting from scratch, you can leverage the popularity of Amazon, eBay, Google Shopping, and other platforms to get your products and services in front of customers. Having a central point to manage of that makes it easier to streamline operations, saving you time and money.

It also integrates with PayPal, Square, Stripe, AmazonPay, and a number of other popular payment gateways. It’s also possible to take your business global since it supports multiple currencies.

You’ll find it easy to market to new and existing customers since it integrates with many email marketing services, including Mailchimp, Infusionsoft, and Constant Contact.

BigCommerce Themes And Apps

The BigCommerce Theme Store lets you see what you could work with if you choose to use the platform. It’s a good store that gives you a selection of free and paid options. You’ll be able to find a stylish responsive theme that’s easy to work with.

BigCommerce has no shortage of apps in its marketplace, and many of them are free. Also, there are plenty of marketing apps to include to help you with everything from email marketing to conversion rate optimization and even creating your own affiliate program. If you plan on using dropshipping, you’ll have to use a third-party app for this.

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Page Builder

After pricing, ease of use is the most important factor for many startups. BigCommerce comes with a Page builder that allows you to build responsive designs with relative ease. There are tutorials to help you get through the process, as well.

BigCommerce Support

When it comes to other platforms like Shopify and Volusion, BigCommerce definitely has them beat in terms of customer service. On the customer support page you’ll find tons of resources to help you – from online forums to a knowledge base. You’ll get videos and tutorials, too. When you need help, you can reach them by phone, live chat, email, and the forum. However, some readers have said the live chat and phone options aren’t as helpful as you might expect. Though the live chat team is available 24/7, they can get backed up, leading to long wait times.

If you’re totally new to selling products online, definitely take the time to check out BigCommerce University. There you’ll find a series of informative videos to help your site earn more money.

It’s easy for you to set up product options and rules. You can sell both physical and digital products. Manage and process your orders, and keep an eye on your entire inventory at a glance. Even those who don’t have a strong tech background can make BigCommerce work with little effort.

Final Thoughts On My BigCommerce Review

Overall, BigCommerce does a great job of addressing what people need in online store software. It’s a good choice for people who want to start an eCommerce store, or who have a brick and mortar store and want to expand their operations to include online orders. The available tools make it possible for any niche or industry to be successful.

Since there’s a store builder and all the technical aspects of server management and security are handled for you, you can focus your time and effort on other areas of your business such as customer relationship management, marketing, and product development.

WebServicesPros Inc. is a certified partner of BigCommerce. If you’re interested in seeing if it could work for your business, please contact us here.

* Some of the information and images on this page are from EcommerceCEO and BigCommerce. To learn more; please visit: https://www.ecommerceceo.com and https://www.bigcommerce.com

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